Key Holding & Alarm Response
The key to round-the-clock protection
In line with ACPO** Guidelines, as a property Keyholders, you must be able to attend your premises within a 20-minute period and resolve any alarm issues., If you fail to do this on more than three occasions, the Police will withdraw their response from your premises, and your alarm could be considered a nuisance.
In the event of alarm activation, as designated Keyholders, we assume this responsibility on your behalf.
Our Keyholding and Alarm Response service provides the peace-of-mind of knowing that our Security Officers will handle any incident, from break-ins and vandalism to fire, floods and false alarms. We will liaise with emergency services, arrange further callouts, and provide a report of the incident the next day. In addition, even if a member of staff holds your key, we can escort them when responding to an alarm.
*This British Standard gives recommendations for the management, staffing and operation of an organisation providing Keyholding and response services on a contracted basis. Specific recommendations are given on the organisation and its documentation including structure, finances, insurance, premises, sale of services, and drafting of contracts. Attention is drawn to the Private Security Industry Act which contains provisions for regulating the private security industry including Keyholders.
**The Association of Chief Police Officers requires that all Keyholders have the means to return to their premises within 20 minutes following an alarm activation.